| #754295 in Books | 2011-03-19 | Original language:English | PDF # 1 | 9.39 x1.17 x7.75l,2.55 | File Name: 0321711521 | 800 pages
||6 of 6 people found the following review helpful.| An excellent reference book for the services model|By Keith M. Carey|If you are looking for an excellent reference book on the CMMI for Services model or are familiar with CMMI and not the latest model, then this is your book. As in previous versions the format is the same and the side tab colors make referencing certain topics easy to do. If you looking to perform or lead a g|About the Author|
Eileen Forrester is the manager of the CMMI for Services program at the Software Engineering Institute (SEI) and a senior member of the technical staff. She was the co-chair of the International Process Resea
CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfactio...
[PDF.lo90] CMMI for Services: Guidelines for Superior Service (2nd Edition) (SEI Series in Software Engineering) Rating: 3.83 (416 Votes)
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